At SURPASS, you’ll connect with Versatile technologists and consultants, industry experts, solution partners and like-minded IT leaders for education, inspiration, collaboration and more. The event will serve as a launchpad for you to start considering—or continue honing—your digital transformation strategy. We’re thinking about your organization’s future and want to make sure you are too!
In a previous blog post, we explored why organizations need to undergo digital transformations to attract and retain customers. In this post, we look at how to get started. This is part 2 of a 3-part series.
Digital transformation requires a shift in thinking about business at the top-level leadership. Instead of looking at margins, profits, and shareholder return, executives need to pay attention to customers’ experiences, and whether or not their organization is meeting customers' expectations.