Managed Services

Full Life-Cycle of Services That Ensure Your IT Success

Versatile Managed Services can provide your organization with a customizable set of solutions to manage the complex lifecycle of your expanding technology systems.  We help organizations understand the support and operational requirements of existing or planned systems.  Our team designs and implements flexible solutions to meet your specific requirements.   Versatile's on-site, remote, and help desk services are entirely in-sourced under one roof to ensure the most efficient and complete support.

Our approach to Managed Services leverages the talent of experienced IT leaders who employ proven tools, techniques, and cost management methods on every engagement.  While other Managed Services providers often apply a one-size-fits-all approach to every customer engagement, our services are flexible and scaled to match the unique characteristics of your environment.

Managed Services Benefits

We support centralized and distributed environments to meet your requirements. From help desk to support, our Managed Services include the following outcomes.

    Single Point of Contact (SPoC)

• Comprehensive findings and recommendations
• Balanced IT service organization defined in areas
  • People
  • Process
  • Technology
  • Metrics

• Dedicated, high performance infrastructure for reduced physical and operational overhead
• IT experience focused on system availability, performance and security
• Recommendations to improve efficiency, cost, availability, security, and performance of existing technology and operations

• Single Point of Contact (SPoC) issue escalation and management, root cause analysis, and problem resolution
• Consistent and fast service by knowledgeable IT experts
• Increased availability and security

• First call resolution, well defined Service Level Agreements (SLA) with formal escalation processes
• Proactive issue identification and resolution
• Improved, measurable ROI
• Reduced cost of technology
• Efficient management of assets throughout the IT lifecycle

    Administration and Reporting

• Provide a metrics dashboard
• Ensure SLAs are met
• Identifies trends and potential issues
• Keeps environment current
• Includes future capacity requirements plan

It’s easy to get started; connect with us to discuss your organizations objectives, challenges, and technology goals. Your consultant will listen, advise, inform, and build a road map to meet your needs. 

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