The role of a Versatile Tier 1+ Support Specialist is to provide software and hardware support and resolutions to end users and co-workers by performing question/problem diagnosis and guiding users through step-by-step solutions. In this position, you must be able to clearly communicate technical solutions in a user-friendly and professional manner.
This position requires a highly motivated self-starter with strong problem-solving skills who can work independently with little supervision. Must be able to manage service calls with flexibility, while possessing superb customer service skills. We are looking for a strong analytical thinker who enjoy solving problems, thrives in a high-pressure environment with shifting priorities, and has the ability to assess a situation and determine tactical steps moving forward.
Responsibilities include, but are not limited to the following:
Education & Experience
Qualified candidates to send resume, shift preference and salary requirements to: firstname.lastname@example.org.