Help Desk/End User Support Specialist

We are seeking a self-motivated person who will be a key contributor to the team.

The role of End User Support / Help Desk Specialist is to provide first level software and hardware support and resolutions to end users by performing question/problem diagnosis and guiding users through step-by-step solutions. In this position, you must be able to clearly communicate technical solutions in a user-friendly and professional manner.

Responsibilities

• Diagnose and resolve customer problems in the following areas: PCs, laptops, MACs, Windows 7 & 10, MS Office, Voice over IP (VoIP) systems, internet and local network connectivity, printer problems, etc. and effectively communicate solutions to end-users;
• Support and train end-users in the use of a wide range of software applications as needed;
• Resolve issues related to operating system updates, patches and configuration changes on a regular basis;
• Add, remove and/or update user account information, resetting passwords, etc.;
• Assist in the configuration of end-user equipment as necessary. May be called upon to deliver and install equipment.

Requirements

• Able to provide outstanding, customer-facing, end-user support via phone and remote desktop;
• Excellent oral and written communication skills with strong attention to detail;
• Self-motivated and goal driven, with the ability to effectively prioritize and execute tasks in a busy environment;
• Strong organizational, interpersonal, analytical, and problem solving skills;
• Capable of coordinating multiple tasks, responding to changing priorities, and reacting to short deadlines through use of the internal ticketing system;
• Proficiency with various hardware and software equipment and operating systems as well as a working knowledge of network systems and management;
• Ability to work in a team-oriented, collaborative environment;
• Ability to master new computer technology with willingness to gain additional IT certifications as necessary.

Education & Experience

• Two years college level course work and MCP (Microsoft Certified Professional) or equivalent;
• A minimum of two years work experience in IT Help Desk Operations and familiarity troubleshooting PC, printer and network issues;
• Proven aptitude for reading, understanding, creating and implementing established procedures

Qualified candidates to send resume, shift preference and salary requirements to: careers@weareversatile.com.

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